I purchased a Dyson V8 with the expectation that it would be of the high caliber that the brand is known for, but it arrived without the dust bin cover. When I started using it, I became aware that all of the dust was falling directly to the floor, something I had not noticed before. It was unbelievable to me that a well-known company like Dyson would ship a product in this state. I paid a high price expecting durability and perfection, so it was both frustrating and inconvenient. Rather, I was given something that isn't even functional. All I want is for Dyson to accept accountability, send me the missing component, and ensure that others don't experience the same problem. My faith in the brand was severely damaged by this encounter.
I’m seriously let down by Dyson's customer care. I sent in my equipment, which was in fine condition, expecting to receive it back in the same state. But when it arrived, it appeared to have gone through the wringer. The protective film was dirty, the dustbin and main machine were scratched, and the...
Comments