I suspect that I purchased counterfeit Durex condoms. How can I tell genuine products from fakes?

Counterfeit condoms pose a serious health risk, so if you have any doubts, it’s best not to use the product. Differences are often noticeable upon careful inspection of the packaging and the product itself.

What to look for:

Packaging quality: clear printing, no spelling mistakes or blurred text

Presence of a batch number and expiration date, applied neatly and consistently

Integrity of each individual condom wrapper

No strong, chemical, or unusual odor

Indirect signs of a counterfeit:

Material that feels excessively thin or, conversely, unusually thick or rough

Non-standard shape or size

Lack of the usual lubricant or lubricant with unpleasant properties

If you have doubts, do not use the product, keep the packaging and receipt, and contact the seller with a request for a quality check.

Filing a complaint on Xolvie helps document suspected counterfeits, draw attention to dishonest sellers, and warn other buyers about potential risks.