I was charged and Dundle didn’t send the PIN — how can I quickly recover my payment?

If Dundle charged you but didn’t send the PIN and you want to recover your payment quickly:

• Gather evidence: order number, proof of payment, order status (“pending/completed”), and screenshots of email/SMS
• Check your spam folder and confirm your email/phone number are correct; screenshot any resend attempt if available
• Note the exact date/time of the charge and the payment method used
• Avoid making duplicate purchases to “test” it — this only complicates refunds

Ask them to:

• Confirm in writing the order status and why the PIN was not delivered
• Resend the PIN immediately or process a refund to the original payment method
• Provide the exact refund timeframe and written confirmation
• Assign a case number and a responsible support agent
• Keep the case open until you receive the PIN or the refund

If the issue persists:

• File a charge dispute with your bank for “digital product not delivered,” attaching evidence
• Follow up referencing your case number and the lack of delivery
• Keep a chronological record to support your refund claim

If you’ve experienced a similar issue, feel free to share it. You can also submit a complaint on Xolvie to help others in the same situation.