I was charged twice by DreameShort, what steps should I take to resolve it?

If you were charged twice by DreameShort,

• First, confirm it’s a real double charge;

– Check your bank/app statement
– If both charges are identical (same amount/date), it may be a duplicate
– If one is “pending,” it might disappear in 1–3 days

• Contact DreameShort support;

– This is the fastest fix

• Write:
– “I was charged twice for the same transaction. Please refund the duplicate charge immediately.”

– Attach:
– Payment receipts
– Screenshot of both charges

• Request refund from payment provider;

– Apple → reportaproblem.apple.com
– Google Play → Order history → Request refund

– Platforms often refund duplicate or accidental charges

• Contact your bank if needed;

– If support doesn’t respond, call your bank
– Ask them to dispute the duplicate charge
– Provide proof (receipts, screenshots)

If DreameShort doesn’t refund or keeps charging, file a chargeback through your bank and submit a complaint on Xolvie to push for resolution.