Recover My DramaWave Account Access With Forgotten Login And Active Charges

I am writing to report a problem with my DramaWave subscription and to request support to recover my access. I signed up for DramaWave on 17/07/2026 using a virtual card from Mercado P***, and since then I have been charged R$ 63,42 as a recurring payment. Around 20 days ago I forgot the e‑mail and username I used on the platform and, because of that, I can no longer log in, even though the charges are still being made on my card. I kindly ask DramaWave to help me recover access to my account using the data I still have (full name Murilo Aparecido da S***, card ending 5173 and recurring payment records on Mercado P***), or, if that is not possible, to guide me clearly on the steps I need to follow to access my subscription again.