DramaWave Subscription Not Activated

I purchased a one‑week Dramawave subscription today, 16/08/2026, and paid $5.99. The payment has gone through and on my side it shows that the subscription has started, but my Dramawave account is still asking me to activate, and I do not have access to the service I paid for. My Dramawave user ID is 58289285***. I have screenshots showing the payment confirmation and that the subscription should be active, yet I have not received either proper activation or any response from Dramawave, nor have I been refunded. I request that my one‑week subscription be activated on my account immediately so I can use the service I paid for. If for any reason this is not possible, I expect a full refund of the $5.99 without further delay.