Cancellation Request Of DramaBox Account

I am a DramaBox standard subscription customer in the United States and I have been trying to cancel my subscription through the app because I can no longer afford it. Despite my attempts, I have not received any response or clear way to complete the cancellation. Most recently, I was charged 18.99 USD on 28 September 2026. After seeing this charge, I again tried to cancel via the app, but there was still no confirmation or effective support from DramaBox and I could not reach anyone. I request that my DramaBox subscription be cancelled immediately and that the last payment of 18.99 USD dated 28 September 2026 be refunded to my bank account. I also ask that you provide a clear, accessible cancellation option and a working support channel (such as a phone line or chatbot) so that similar issues do not occur in the future.