Dividend Finance Login Issues, "unable to verify contact" Error

The most mysterious thing ever is dividend finance statements! I keep getting the message "unable to verify contact" when I try to log in online. It won't let me see anything. It's really annoying because it's my account and I need that information! Also thanks to them the home improvement project I just finished turned into a nightmare. Because of some broken materials they say.... why would I care? The contractor worked hard to fix it, but Dividend Finance didn't do anything to help. They broke things so that I couldn't have important things in my house for more than two months. When I begged them for more time to fix things, they just ignored me. No kindness, no help, nothing! It is clear that they don't care about their clients. Something I’ll never forget!!