CVS Pharmacy has kept me waiting for over an hour at the drive-thru to pick up my medication. How can I escalate this issue?

If you've been waiting more than an hour at the CVS drugstore drive-thru to get your medicine, you should first call the drugstore. They might be having problems with operations or a lot of customers at the same time. Talking to a manager or the chemist who is on shift could help right away and help fix the problem with the delay.

Should this problem not be fixed, please call CVS Customer Care at 1-800-746-7287 to take it to the next level. Describe the event in full, mentioning the date, time, and place, and ask that the problem be fixed.

You can also make a formal complaint online with CVS's feedback platform, which is located on their website. CVS.com has a part called "Contact Us" where you can leave detailed feedback that will be looked over by corporate management.

Lastly, if delays keep making it hard for you to get your important medicines, you might want to switch to CVS's home delivery service or in-store pickup option, which may be easier for you. You won't have to wait in the future because they offer these services through their website and app.

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