Cupra charged me extra for equipment they didn’t install. How can I get that money back?

When Cupra charges you for equipment they didn’t install, it’s an unfair practice that affects your finances and trust in the brand. You must act quickly to request a refund.

🔹 Why it might happen:
• Administrative errors in processing the order
• Miscommunication between the factory and dealership
• Confusion during delivery or final vehicle setup

🔹 How to get your money back:
• Request an explanation for the incorrect charge
• Submit a written complaint titled “Incorrect Charge for Missing Equipment,” with your purchase invoice and documents showing the ordered features
• Ask for a full refund or, if preferred, free installation of the missing equipment
• Demand a case number and follow up weekly until resolved
• Keep all communication and documentation as proof

🔹 Extra tip:
Review your purchase contract to confirm the equipment was included and not part of an uninstalled optional package.

📌 Still unresolved? File a complaint on Xolvie to raise awareness and inform others.