Creatify charged me after canceling, how can I stop it?

If Creatify charged you after canceling,

Review your subscription first;

• Check:
– Your App Store or Google Play subscription status (or the billing platform used for your purchase)
– Your cancellation confirmation email or receipt
– Your billing history and payment receipts
– The date your cancellation took effect

• Confirm:
– Your cancellation was successfully processed before the renewal date
– You're signed into the correct account
– The charge isn't for a billing period that started before cancellation
– There are no duplicate or additional active subscriptions

Gather evidence;

• Save screenshots showing:
– Your cancellation confirmation
– Your subscription status
– The unexpected charge
– Your billing history or payment receipt

• Keep:
– Transaction ID
– Payment receipt
– Cancellation confirmation
– Previous support conversations

Contact Creatify support;

• Request:
– Verification of your cancellation status
– A refund review for the charge after cancellation
– Confirmation that your subscription has been fully canceled and no future charges will occur
– An explanation of why you were billed after canceling

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.