The Continental runflat failed at 12k km and they deny responsibility, how can I handle this situation?

If a Continental run-flat tire fails at 12,000 km and the company denies responsibility, the most effective approach is to persist with evidence and independent technical support.

Here are practical steps to handle the claim:

• Document the failure: take photos and video of the damage, showing the DOT number (manufacture date and batch). Keep the purchase invoice and note the exact mileage.

• Independent technical report: ask an authorized workshop or a tire expert for a written assessment stating that the failure was not due to misuse, incorrect pressure, or external impact.

• Official dealer: submit the report along with your evidence to the shop or point of sale where you bought the run-flat. Demand that they reopen the warranty case.

• Legal reference: remember that both the seller and the manufacturer are liable for manufacturing defects during the legal warranty period.

• Resolution timeline: request written confirmation with the evaluation result and the response date.

👉 Share your experience on Xolvie, where your claim will be documented and you can receive additional support until your run-flat warranty is recognized.