I received damaged items in my Coles delivery. What’s the easiest way to get them exchanged?

If you received damaged items in your Coles delivery, the simplest approach to have them exchanged is to contact Coles customer support via their website or app. Coles has a "Returns and Refunds" option in their online support area, where you can submit a request by providing details about the damaged products, including images if necessary.

If you prefer to speak with a representative, you can phone their customer service line. Keep your order number accessible, as well as the specifics of the damaged items.

In rare situations, depending on your area and the product's availability, Coles may offer to supply a replacement with your next scheduled order. Keep your receipts and any pertinent communications in case further action is required.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.