Coles customer service has been slow to respond. What’s the best way to get a faster resolution?

If Coles customer service has been sluggish to reply, there are a few options for getting a faster response. First, try contacting them via numerous ways, such as the Coles website, app, social media platforms. Social media frequently receives more attention because businesses seek to maintain a positive public image.

If this does not produce results, you can escalate your case by requesting to talk with a supervisor or manager, or you can make a complaint through Xolvie.