Bumpy Shadow Restriction And No One In Customer Support Department

I am writing regarding an issue with my Bumpy dating app account and what appears to be a shadow restriction that started around October 8, 2026. When I first tried to verify my profile, I was locked out because I had a landscape photo on my profile. After that, I removed the landscape photo and used only photos of myself, which allowed me to regain access, but from that point on my visibility and engagement in the app dropped to essentially zero, as if my account had been flagged and restricted by the algorithm. Because I suspected my account had been shadow restricted despite me being a real person, I deleted my account and recreated it, hoping this would resolve the problem. However, the issue continued, which makes me believe that my personal information has been flagged in Bumpy’s system and is still under some kind of hidden restriction. Before giving up on the app, I purchased Bumpy Gold for 28.26 USD, with the payment initiated on October 7 and processed by my bank on October 8. Since I was not actually able to use the app properly and received no meaningful support, I eventually contacted my bank and requested a chargeback under “service purchased but service not provided”. I have tried several times to reach Bumpy customer support about this situation. Each time I only receive a generic, template-style reply that feels automated, and no one has actually reviewed or resolved my case. I want to be able to use the app normally again and would like my account, linked to the phone number +1716***4443 and user ID starting with 33 216***, to be manually checked and any shadow restriction or erroneous flag on my profile to be removed. If you can restore my account to normal visibility and confirm that I am no longer restricted due to a landscape photo or any mistaken flag, I am willing to use Bumpy again and re-subscribe to Bumpy Gold. I kindly request that my case be reviewed by a real support representative, my account be fully reactivated without hidden limitations, and that I receive a clear explanation of what happened with my profile.