Bumpy App Gold Member Account Restricted and Calls Failing

I am a gold member on the Bumpy app and until last week I was using it actively to communicate with my partner. Since last week, my account seems to be restricted or shadow banned and I am no longer able to use the app properly. At the moment I cannot receive any messages or calls through Bumpy. When I try to call, the calls fail and do not go through, and I also do not receive incoming calls. This has completely cut off my communication with my partner, who does not speak English and with whom I only communicate via Bumpy. I pay for a Gold membership subscription through the App Store, yet I am currently unable to use the basic services I am paying for, such as messaging and calls. If I have violated any rules, I would like to state that it was not intentional and I am sincerely sorry. I kindly request that any possible restrictions on my account be checked and removed, and that my messaging and calling features be fully restored. I would also appreciate it if you could inform me by email about the reason for this situation and the actions taken. My email address is: Rachelgbassagee1***@gmail.com. I ask you to urgently review my account and help me regain access to messages and calls so I can continue communicating with my partner through Bumpy.