Bumpy Premium Account Shadowbanned Messages Not Sending

I am a paying customer of Bumpy and on 11 July 2026 I purchased a 1‑month premium subscription for my account registered with the email address jamescr***[email protected]. Despite this, my account appears to be shadowbanned: my messages are not being delivered and the people I write to do not receive anything from me, even though the app gives no clear error message and continues to accept my payments. This situation has been ongoing from 11 July 2026 until now, during a period in which I have been actively paying for the service and expecting normal use of my account. I also tried to contact Bumpy support by email, but my messages have been ignored and I have not received any explanation, solution or even an acknowledgment. I request that the shadowban on my account be lifted immediately and my messaging functions fully restored. In addition, I ask to be compensated for the entire period from 11 July 2026 to the present during which I have been shadowbanned while paying for the service, including a refund or equivalent payment for the time I could not use the features I paid for. I kindly ask for this issue to be investigated and resolved as soon as possible and for a clear written response to be provided to me.