Brussels Airlines canceled my flight with no refund — how can I claim my money back?

If Brussels Airlines cancelled your flight with no refund and you want to claim your money back;

Contact Brussels Airlines support/Customer Relations with a clear escalation;

• State that Brussels Airlines cancelled your flight and you were not refunded
• Provide your booking reference (PNR), flight number/date, and cancelled segment(s)
• Attach screenshots/emails showing the cancellation and your ticket details
• Include proof of payment (card/bank statement or receipt) showing you paid for the ticket

Ask them to;

• Confirm the cancellation was made by the airline (not by you or a third party)
• Explain why no refund has been issued yet
• Process a full refund for the unused ticket amount to your original payment method
• Provide a written timeline for refund processing and a case/reference number

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.