I purchased a built-in set from your Bosch store, Acity Four-Star. Your technician wouldn't install the glass stove because he said the space wasn't right. The service representative who came to our house suggested that we buy an enamel stove instead. We went back to the store and looked at the enamel stove we had bought again. They told us there were two kinds of stoves, and one cost 3,500 TL and the other 7,200 TL. The store employee insisted that the 7,200 TL stove was from Italy and that we wouldn't have any problems. But after I got my product, I had problems like scratches, burns, stains, peeling, and more. They had told me that these problems wouldn't happen, but I filed a complaint anyway. The service technician who came out said that they could replace the parts if I stopped complaining. But the customer service representative disagreed with this statement and refused to make any changes. I am really upset. I want a refund for my product. I'm a victim here, and I'd like help from the authorities.
I purchased a Bosch built-in set from an authorized dealer. I showed the seller pictures of the countertop with measurements to ensure compatibility. However, when the set arrived, the service team refused to install it, claiming the countertop spacing was too close, which could cause heat reflectio...
Cooker, Hood and Dishwasher were purchased from Bosch brand website with order number 1113668066 and these products were delivered on 11.05.2023. Immediately after, the technical service came to make the installation, but the installation could not be done because our kitchen is not suitable for the...
I bought a Bosch appliance that is built in. I told your Alibeykoy dealership during the buying process that only the oven of my active built-in appliance was broken. But since I was already buying, I figured, "Why not get the whole set?" When I went to the dealership, I explained the situation twic...
On July 22, 2025, we purchased a Bosch POP7C2P30O stovetop from the Bosch dealer in Malatya. After only two months of use, the product suffered a severe and dangerous failure. Yesterday, the glass surface of the stove suddenly shattered and exploded without any impact or external force. At the time...
Yesterday, while cooking, the glass of my Bosch PKF652BB1E electric stove suddenly cracked on its own without any impact or external factor. As we were sitting at the table, we heard a “crack” sound but couldn’t figure out what it was, and since nothing was visible, we ignored it. When we later remo...
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