Bosch Refrigerator Model KDN76 AIEON Won't Keep Cool and Has Rusty Hinges
On January 9, 2023, I bought a Bosch refrigerator, model KDN76 AIEON, from the Gizerler website. I wish I hadn't because the product I received is of very poor quality. The refrigerator doesn't cool at all, and the hinges look rusted. I've been trying for 3 months to get it replaced, but they haven't taken any responsibility for the product. They keep redirecting me to the service, claiming it's not their fault. The items I put in the fridge are getting spoiled, and I'm afraid to feed them to my child now. Despite setting it to +2 degrees instead of +4, everything I take out of the fridge is warm. I want to inform you that if there's any poisoning due to this situation, I'll take legal action. I request your assistance in resolving this matter as soon as possible.
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your applications, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach us through the Customer Service page, you will be contacted immediately. Thank you for your interest in our brand. Best regards, BOSCH Communication Center
Yesterday, a representative from your authorized service came. He conducted measurements in his own way, similar to the previous representative, and said there was no problem. I showed him the spoiled products inside the refrigerator, but he was quite indifferent and gave stereotypical answers. I will take the matter to court, and until now, I have never bought white goods from any other brand, but from now on, I will definitely not choose your brand for any product.
