Bosch Online Freezer Delivered Damaged and Dust-Covered Refused Upon Delivery

On August 16, 2026, I purchased a brand-new Bosch chest freezer online using a dealer code. Upon delivery via Horoz Lojistik on August 18, 2026, I inspected the appliance prior to acceptance and found yellowing on the door gaskets, damaged aluminum shielding over the rear motor, and heavy dust with spider webs around the motor housing. Suspecting the unit was pre-used, refurbished, or long-stored warehouse stock, I immediately refused delivery.

Despite reporting this to Bosch Customer Support on the same day and demanding an unblemished, factory-fresh replacement, nearly two weeks have passed without a resolution or clear communication. I demand the immediate dispatch of a brand-new, defect-free Bosch freezer along with formal written confirmation and delivery tracking details.