Bosch Air 4000 Not Delivered and Refund Still Unpaid by Authorized Dealer

I am filing this complaint against Bosch and its authorized dealer Nasuhi S*** DTM in Bayraklı, İzmir, due to a serious violation of customer rights and corporate ethics. On 4 March 2026, I purchased a Bosch Air 4000 air purifier from this dealer and paid ₺8,000 in advance by credit card under an “advanced delivery” agreement. Despite the completed payment and my urgent medical need for this device due to severe allergies, the product has never been delivered. After the delivery date passed, I demanded a full refund from the dealer on 29 June 2026. Since then, they have been unlawfully holding my money for months. The salesperson handling my case repeatedly claimed that they had sent a refund request email to my bank, but when I contacted the bank, I was officially informed that no such refund request exists. In other words, the dealer has used delaying tactics and given false statements in order to keep my money instead of issuing the refund. In addition to refusing the refund, the dealer did not issue a proper tax invoice and only provided a basic physical order form, which clearly indicates that they are trying to run this transaction off the record and avoid their legal obligations under Turkish tax and consumer protection laws. To further avoid accountability and silence dissatisfied customers, the dealer has also marked its Google Maps profile as “Permanently Closed” and locked the review section, even though they continue their activities under the Bosch name. I have already taken formal legal steps. I filed an official complaint with the Turkish Ministry of Trade / Consumer Arbitration Committee under case number 2026/0586.2919, and I initiated a chargeback process with my bank under case number 1923335. I also contacted Bosch Turkey via the official customer service phone line (444 6 333) and submitted a detailed complaint through the website contact form. I was informed that an internal investigation would be launched about the dealer’s practices, but up to now no concrete solution or refund has been provided. In light of these facts, I demand the immediate and full refund of the ₺8,000 I paid, without any deductions or interest charges, and I expect this to be processed as quickly as possible. In addition, I explicitly request that Bosch imposes severe corporate penalties on Nasuhi S*** DTM and urgently terminates this dealer’s authorized status. This business and its staff are abusing the Bosch brand name to conduct off‑the‑record operations, damage Bosch’s reputation and defraud consumers, and I expect Bosch Global Headquarters and Bosch Turkey to take decisive action to protect customers and prevent similar incidents in the future.