2
Alp is not satisfied with the result

I Face Unauthorized Crypto Withdrawals on Bitexen, All Coins Emptied

July 07, 9:42 am
6

I am experiencing a serious security breach on my Bitexen account. Without my permission or knowledge, all of my cryptocurrency holdings were withdrawn from my account. Coins such as Hot, Pundix, Exen, and several others—worth a significant amount—were completely emptied, leaving only the TL balance untouched.

I have no idea who accessed my account or how these unauthorized withdrawals happened. I did not receive any warning notifications, login alerts, or withdrawal confirmations. This has caused major financial loss and emotional distress. I trusted Bitexen to safeguard my investments, but this incident has shattered my confidence in the platform’s security.

I urgently request that Bitexen immediately investigate this incident and restore my lost funds. I also demand to know how such unauthorized transactions were processed without my consent. This issue must be resolved transparently and promptly.

I expect Bitexen and the relevant authorities to take full responsibility and resolve this serious breach. Please act swiftly to compensate my financial loss and prevent further security failures.

Alp
July 18, 11:16 am

Despite writing to Bitexen support email multiple times, they did not provide any information at all. If this continues, I will have to resort to legal channels.

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