I had 41 XNP coins in my Bitexen account, but when I logged in, my entire balance was gone. I tried to check transaction details, but no transactions were listed. My account was emptied without any warning or explanation.
I attempted to reach Bitexen support, but there is no response. There was no prior notification, no email, nothing explaining what happened to my funds. I cannot make any transactions or retrieve my lost balance.
I am extremely frustrated with this lack of transparency and support. Bitexen needs to restore my missing XNP coins immediately or at least provide a valid explanation. This is unacceptable, and I expect an urgent resolution.
I noticed that my coins are missing from my Bitexen account, yet they appear in the transfer transactions. I have no idea where they were transferred or how such a transaction could occur without my authorization. This isn’t the first issue—previously, my balance inexplicably dropped. Bitexen’s pla...
I had 160.552800 XNP coins in my Bitexen account, plus a couple of other small balances. On June 15, 2025, all of these assets were taken from my account without me knowing or giving permission. I use the word stolen because I just can't think of it any other way—this wasn't a mistake or an oversigh...
My Bitexen account was drained without my awareness or approval, and I still can’t grasp how this occurred. All the coins in my account vanished without a trace, and I haven't received any clear explanation regarding who was responsible or how it happened. This situation has put a lot of financial p...
I had several investments saved in my Bitexen account, but after not logging in for a while, I came back to find that everything had been reset to zero. My entire balance is gone, and I have no idea why or how this happened. I never received any email, message, or notification about such a drastic a...
On June 15, 2025, all of my Doge, Waves, and XEM coins were withdrawn from my Bitexen account without any notification or request from me. I did not receive any alerts about a login from another device, a password change, or any other security warning. This transaction happened entirely without my k...