Bigo Live Medal Ban Applied After Photo Review Issue

I am a Bigo Live user and my account with the ID/username “FONEDAS***” received an unfair ban related to a medal because of a photo I sent. I believe this ban was applied incorrectly, as I was not able to clarify the situation or have the image properly reviewed. Due to this ban, I lost access to the medal, and I could not contact Bigo Live support through the available channels to resolve the issue. I request that my case be reviewed, that the photo that caused this penalty be carefully re-evaluated, and that the medal ban be removed from my account if no violation is found, restoring the medal to my profile. I am ready to provide the photo and any other necessary information so that you can analyze my situation in detail and correct this penalty as soon as possible.