Bibox keeps rejecting my KYC verification, how can I fix this?

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Xolvie
Xolvie Resolution Specialist December 11, 2024 3:55 pm

If Bibox keeps turning down your KYC verification, read the platform's identity verification rules on their website first.

Make sure that the papers you send in, like your driver's license or passport, are clear, readable, and can be seen in their entirety, without any cropped edges or glare.

Make sure that your name, address, and other personal information on your papers are exactly the same as they are on the forms.

If you've already fixed any mistakes and your proof is still being turned down, you can contact Bibox's customer service at [bibox.zendesk.com]You can also email [email protected] or go to https://bibox.zendesk.com/hc/en-us/requests/new.

Include information like your account email, the reasons the system gave for rejecting the papers, and screenshots of them.

If the problem keeps happening, you could report it on Xolvie.

As a safety measure, look into other exchanges that have faster and clearer KYC methods to make sure that trading and withdrawals don't get interrupted.

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