5
Resolved

Can't Find My BetterMe Subscription

Ayşe
BetterMe
March 5, 2024 10:54 AM1,684
Ayşe's Thank You Message
“Thanks, it's solved”

I subscribed to BetterMe using the web page, and when I log into the app (with the same credentials), I cannot see my subscription. The same issue occurs when I log in on the web page. As a result, I'm unable to unsubscribe from the program if I choose to. Additionally, the customer service hasn't replied to my email.

BetterMe
March 5, 2024 11:51 AM (57 minutes after complaint)

Hello! Thank you for sharing your concern. In order to cancel your subscription, please follow these steps: Open the BetterMe app - tap More - Help - Manage subscription. Also, please share the 7-digit ID number you received in your automated email after you contacted us, and we will check if everything worked on our end. Kind regards, Team BetterMe

Ayşe
March 5, 2024 12:00 PM

My email ID is 854**37

BetterMe
March 5, 2024 12:03 PM

We have checked your account, and your subscription has been successfully canceled. Thank you for your cooperation and patience. Feel free to reach us in case of any questions. Kind regards, team BetterMe

Ayşe
March 5, 2024 12:04 PM

Thanks, it's solved

BetterMe
March 5, 2024 12:06 PM

Thank you for your feedback. We are glad that we have found a proper solution for you. Kind regards, Team BetterMe

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