5
Resolved

BetterMe Subscription Payment Issues And Lack Of Accountability

March 20, 2024 6:09 PM2,699
Zeynep's Thank You Message
thanks Bruce

This company is just gonna take your money and then when you try to log in, they're gonna be like, "Sorry, you don't have a subscription," even though you totally do. I reached out to Support, and they claimed it was a different company. I bought the app from the Apple Store. I've lost money before, so this isn't a new experience for me. Last year, I went ahead and paid for a subscription. It lasted for a whole year. Keep your cash.

March 20, 2024 6:21 PM (11 minutes after complaint)

Hello. We greatly appreciate your patience while processing your request. For faster resolution, we will need your 7-digit ID number of the automated email that you received from us. You can send it here as an updated reply. Alternatively, you can contact us mentioning this comment. And we will get back to you shortly. Kind regards, team BetterMe

Zeynep
March 21, 2024 12:24 AM

7791451

March 21, 2024 9:09 AM

Thank you for getting back. We've replied to your email with all the details. Please check your inbox. Kind regards, team BetterMe

Zeynep
March 21, 2024 12:58 PM

thanks Bruce

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