BetterMe Password Reset Error

April 28, 2024 3:50 AM1,282

Hello! I use an iphone and every time I try to change my password it gives me an error. Until now I have used a Samsung phone and I don't want to lose more days on my daily plan. I need to be motivated in order to find courage to work out. BetterMe has helped me with my diabetes and I can't afford losing a whole week.

April 29, 2024 1:12 PM (1 day after complaint)

Hello! Our team is always at your service. Unfortunately, we could not locate your plan under the email address you provided us here. Kind regards, team BetterMe

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