BetterMe App and Unauthorized Transactions


Hello. I used the BetterMe app during the trial period and canceled the subscription on time. However, money (PLN 66) has been withdrawn from my account for several months. I do not use this application, and I cannot cancel it myself because nothing related to the subscription is displayed in the store. I request that you cancel this subscription immediately, refund the last three payments, and remove my payment details from your records. I do not want any unauthorized transactions. What you are doing is misleading and taking advantage of people.


I used the BetterMe app for a few weeks but wasn’t actively using it, so I removed it and canceled my subscription. However, I recently discovered that the app saved my payment information without my consent and has been charging my card for months for a service I no longer use. I am shocked and ups...

Between May 2025 and November 2025, a total of ₺2,450 was withdrawn from my credit card through the BetterMe app without my permission, at a rate of ₺350 each month. After collecting my credit card information under the claim of a free 7-day trial, the app charged me regularly for seven months witho...

I purchased the BetterMe app but canceled my subscription around the end of July beginning of August and deleted the app shortly after. I even double-checked that the subscription was successfully canceled under my account. Despite this, BetterMe continues to automatically withdraw money from my car...
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