BetterMe App Charged Me Even Though I Can't Use The App...

BetterMe App Charged Me Even Though I Can't Use The App...
BetterMe App Charged Me Even Though I Can't Use The App...
King
BetterMe
July 8, 2024 7:05 PM482

Hello BetterMe helpers, I have encountered a huge problem. I bought the monthly subscription on the BetterMe website (from a Facebook ad) under the email: attye****@yahoo.com but after using it for some time, I decided that I wanted to cancel my subscription, so I went into the app and saw a limited-time offer popup, even though I have an active subscription. I figured that the subscription was already canceled but no, I was wrong, today BetterMe charged me, and it wouldn't even let me use the app, it would only let me buy another subscription. The screenshot below shows today's charge. I want my subscription to be cancelled and today's subscription refunded. Thank you!

BetterMe
July 24, 2024 1:42 PM (15 days after complaint)

Hello. Thank you for sharing the details of the situation. Unfortunately, we could not locate your plan under the email address you provided us here. Kind Regards, BetterMe

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