Unfair Account Blocking And Verification Issue

My BDG account with UID 23923***, registered with the mobile number 9153878***, was unfairly blocked when I tried to reset my password. Today, I attempted to change my account password, but I did not receive the OTP required to verify my number, so I was unable to complete the password reset process. While I was still facing this OTP issue, my account was locked, and I can no longer access it. To resolve the matter, I provided the required details and documents to verify my identity and recover my account, but my issue is still not solved. I contacted BDG customer support once more to request help, deleted the old chat and started again, but instead of assisting me they blocked my access and closed the communication. The BDG Game Lalainne support bot on Telegram now shows the message “You have been blocked from using this bot”, so I am left without any proper communication channel or assistance. I request BDG to urgently investigate why OTPs are not being delivered to my registered mobile number, enable me to reset my password, restore full access to my account, unlock my blocked account, and allow me to withdraw my remaining balance. I also ask for a clear and fair written response regarding the reason for blocking my account and the steps that will be taken to prevent such issues in the future.