Avis is a well-known car rental company around the world, but customers have had different situations with damage claims and deposits.
Some customers say they were charged for damage they didn't think they did, even weeks after returning the car. For example, a customer in Montpellier, France, was charged €1,559 even though they returned the car in perfect condition, and Avis wouldn't listen to their complaints.
Others have had problems getting their deposits back. A customer in Dubai paid a 3,000 dirham deposit, but it took a long time to get the money back, longer than the stated timeframe.
To be safe, check the car carefully before and after renting it, and take photos with the time stamp of any damage you find. Make sure that any damage that was there before the rental deal is written down.
For extra safety, think about renting with a credit card that covers rentals or with rental insurance from a third party. Even though Avis is a well-known company, taking proactive steps can help keep disputes from happening.
This is the information we have, but if you have more insights from your experience, please share in the comments.
Related Complaints
I Got a Flat Tire Right After Pickup and Avis Charged Me

On July 5, 2025, I rented a car from Avis's Ankara Söğütözü branch. Shortly after picking up the vehicle, I stopped at a café about 100 meters ahead in a covered garage and noticed that the right rear tire was flat. When I contacted the rental office, they informed me that since I had not purchased ...
Avis Lyon Airport (France) Did Not Pay My Deposit Back

I rented an Opel Corsa from AVIS at Lyon Airport, France, and paid 160.56 euros for a 24-hour rental. Additionally, they charged a 300 Euro deposit to my credit card. I returned the car 36 hours ago without any damage or issues. They assured me that the deposit would be refunded the same day, but I ...
After Three Whole Months, Avis Rental Car Deposit is Not Back

It's been three whole months since I returned the rental car and still haven't received the deposit of 1300 euros back. That's a pretty long time to wait, especially when I was told it would only take 40 days at most. I tried reaching out to Avis and haven't received any satisfying resolution. It's ...

