After receiving a message from Akbank offering "9 interest-free installments for educational expenses," I called the call center to confirm the campaign. I was assured that I could benefit from the campaign, and the call recordings are available for review. Trusting the message and the information provided, I made a total educational expense of ₺500,000. However, my expenses were not converted into installments. I contacted the call center to file a complaint, and I was informed that I met the campaign's conditions and that there seemed to be no issues. A record was created for further investigation. Despite following up every two days, no solution has been provided, and my statement is about to be issued, leaving me at risk of significant financial hardship. Akbank encourages its customers to make large expenditures with such campaigns but fails to resolve the resulting issues, causing unnecessary distress and neglecting their responsibility.
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
On November 17, 2024, I called Akbank customer service to inquire about joining the 7-9 installment campaign for educational institutions at the cash price. I asked why I couldn’t benefit from this campaign when all my colleagues at work could. Customer service stated that this campaign was exclusiv...
I had an issue with Akbank's credit card installment plan. The initial amount I wanted to split into installments was ₺22,500, and with three installments, the total payment was around ₺24,500. However, when I confirmed the transaction, an additional charge of over ₺2,000 was directly deducted from ...
I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative informed me that there was a special campaign for this card and guaranteed that each time my total spending—completed even in separate transactions—reached ₺3,000, I would receive ₺8...
I have been facing multiple unresolved issues with my Akbank credit card. Despite having a ₺49,000 limit, the sum of my outstanding balance and available credit shows as ₺54,500, even though no annual fee or interest has been applied. Akbank representatives acknowledge the inconsistency and file int...
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