As can be understood from the circular on the procedures and principles regarding fees to be collected from financial consumers (number: 2020/7), ATM over-limit withdrawal fees are not legal and there are statements that no fee can be charged for deposit-withdrawal transactions you make for your own account from ATMs belonging to the bank. On 20.02.2025, I withdrew ₺10,000 from an Akbank ATM with my personal Bank Card, but I noticed that a deduction was made. I called customer service, they said they could not help in this regard in any way. I also made a request and received a negative response via e-mail. (added as an attachment) When we withdraw our own money from an ATM belonging to our own bank, it seizes our money under the name of "over-limit withdrawal". Since this limit was created without my knowledge, it is not possible for me to foresee it. The bank is making unfair profits in this way and we are being victimized. Even if the relevant bank informs, it is obvious that the situation is unlawful. I demand the return of my money and the recording of my complaint about the situation.
On August 19, 2024, I attempted to withdraw ₺10,000 from an Akbank ATM in Gömeç, Balıkesir. However, the ATM refused to dispense this amount and displayed a warning that no more than ₺8,000 could be withdrawn. There was no restriction or block on my account, and I confirmed this with customer servic...
On June 27, 2025, I deposited ₺6,000 into my own account at an Akbank ATM in Afşin, Kahramanmaraş. The ATM counted the money, but then an error occurred, and a message appeared saying, “We are currently unable to proceed with your transaction.” I immediately called customer service and opened a repo...
On October 4, 2025, at 15:57, I attempted to withdraw ₺500 from a Ziraat Bank ATM located on Vatan Street, in front of Beykoz Oral and Dental Health Center in the Çubuklu area of Istanbul, using my Akbank debit card. The ATM displayed a message saying “cash cannot be dispensed,” and I did not receiv...
On 14.08.2025, I received an SMS from Akbank stating that I could use Overdraft with 0% interest between 21.08.2025 and 09.09.2025. To be sure, I called customer service the same day at 16:33 and asked for detailed information. I explained that it would be my first time using Overdraft and asked, fo...
Akbank charged a ₺1,150 annual fee on my credit card with a ₺5,000 limit. This fee amounts to nearly a quarter of the card's total limit, and I would ...
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