I was charged by Wow TV, what steps can I take to dispute it?

If you were charged by WOW TV and believe the payment is incorrect, first check My Account → Subscriptions & Payments → Payment History to confirm the charge and which subscription generated it.

If you have more than one WOW account, the charge may come from another active account, so check for duplicate accounts as well.

For a refund, use WOW’s refund process and explain why the charge was incorrect; WOW says refunds may be available in certain circumstances, particularly if you have not used the subscription after the charge.

If the subscription was purchased through Amazon, o2, Telekom, or another partner, the billing dispute generally needs to be handled through that partner.

Have a similar problem? Join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.