I bought from Vichy by credit card and did not receive anything, is it reliable to continue buying from your official website?

The official Vichy website is widely known and operated by L'Oréal, a consolidated company in the cosmetics market.

However, in recent months some users have reported incidents related to undelivered orders, duplicate charges or lack of response from customer service. Although these situations are not the norm, they may raise doubts about its current reliability.

To minimize risks, it is recommended to keep all payment receipts, order screenshots and confirmation emails.

It is also useful to pay by credit card in order to be able to claim in case of an incident through the bank.

This is the information we have, but if you have more ideas based on your experience, please share them on Xolvie.