I Cannot Redeem the Valorant Points Code I Bought From Hesappin

Approximately one day ago at around 3:14 AM, I purchased a Valorant VP code through Hesappin. I completed the payment using my Troy bank card for approximately $18, and my order number for the transaction is 91783. However, after the purchase, the VP code sent to me turned out to be invalid when I tried redeeming it in the game, and I was unable to use it.

After this issue occurred, I contacted support through the website in writing. My request currently appears as “In Process,” but even though more than 24 hours have passed, I still have not received any response. I also sent messages to the WhatsApp support line, but my messages were not even seen and I received absolutely no reply.

Because the code I purchased was invalid and all of my support requests have been ignored, I am experiencing serious frustration and inconvenience. I request a full refund for the approximately $18 payment I made for this unusable transaction and that this issue with my account be resolved urgently.