Xolvie Resolution Specialist October 16, 2025 5:00 pm
When Upwork withholds your payments after you’ve completed a job, the best approach is to follow a step-by-step verification and claim process to release the funds safely. Here’s a practical guide:
• Check the payment status: Go to https://www.upwork.com/ab/reports/ → Pending or Available. Fixed-price payments are released 5 days after the client’s approval; hourly contracts are processed on Mondays and released the following Wednesday.
• Review client approval: Make sure the client marked the work as completed or that the 14-day review period has already passed. If the client doesn’t respond, the system automatically releases the money once the period ends.
• Support form: If your payment remains blocked without reason, go to https://support.upwork.com/hc/en-us/requests/new, select Payments or Withdrawals, and explain the delay. Attach screenshots of the contract, amount, and completion date.
If you still don’t receive your payment, file your claim on Xolvie to document the situation and get support until Upwork releases your funds correctly.
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