Uphold locked my account, how can I regain access to my funds?

If Uphold locked your account,

Review all account notifications immediately;

• Check:
– Email notifications
– Account alerts
– Identity verification requests
– Security messages

• Look for:
– KYC or identity verification issues
– Compliance reviews
– Suspicious activity alerts
– Requests for additional documentation

Gather evidence;

• Save screenshots showing:
– Account lock messages
– Account balance
– Pending transactions
– Any communications from Uphold

• Keep:
– Government-issued ID
– Proof of address
– Deposit and withdrawal records
– Support conversations

Verify your account information;

• Confirm:
– Your identity documents are current
– Personal information matches your account
– All requested verification documents have been submitted
– No required actions remain incomplete

Contact Uphold support;

• Request:
– The specific reason your account was locked
– Confirmation of your verification status
– Restoration of account access
– Release of any eligible funds once the review is complete

If resolution stalls, consider filing a complaint on Xolvie for added leverage.