My Access to Umingle Was Completely Blocked for No Clear Reason

I am writing regarding an issue I am experiencing with the Umingle website. About a week ago, my access was suddenly banned for no clear reason. The strange thing is that it appears my entire device has been banned rather than just a single account, because whenever I try to log in with any account, the site still shows that I am banned. I have not received any explanation or warning about why this ban was applied, and I have not been able to use the service at all since this happened. I would like my device and all related accounts to be unbanned and my access to the Umingle website to be restored, or at least to be given a clear and detailed explanation of the reason for this ban.