I am a Turkcell mobile line customer and I want to use 5G service with an eSIM. For this, I need a new or updated eSIM QR code so that my line can be revised for 5G. However, I was informed that this can only be done by going to a physical Turkcell store, which creates an unnecessary obligation for a process that could technically be handled remotely. On 03.04.2026, I contacted Turkcell customer service and clearly stated that I needed a new eSIM QR code and 5G activation for my existing line. Despite this, I was told that I definitely have to go to the store to complete this procedure, and no remote solution was offered. I request that a new eSIM QR code be sent to me digitally and that 5G service be activated on my line without requiring a store visit, so that the process can be completed quickly and practically. I kindly ask you to review this situation and provide a remote solution appropriate to the nature of digital services.
I live abroad and I am a Turkcell individual postpaid Platinum line user. On December 14, 2025, because I changed my phone, I applied through the Turkcell app to convert my existing physical SIM card to an eSIM. After completing all the verification steps in the app without any issues, at the final ...
I had been using Turkcell eSIM for three years when I traveled abroad for work and exchanged my old phone for a new one. I successfully transferred other eSIM profiles, including international ones, but neither I nor the Apple representative could transfer my Turkcell eSIM, as the transfer was not s...
As a long-time Turkcell subscriber, I recently visited a Turkcell store to switch from a physical SIM card to an e-SIM. To my surprise, I was charged ₺500 for this extremely simple process. Out of curiosity, I checked the fees for the same service at Vodafone and Türk Telekom—both charge only about ...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
I applied for a number porting process at a Turkcell store, and I was given a SIM card. After the number porting was completed, I inserted the SIM card into my phone, only to find that a different number appeared on the SIM card. My number shows as deactivated. Despite calling customer service 4-5 t...
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