Truecaller charged me for premium unexpectedly, how can I get a refund?

If Truecaller charged you for Premium unexpectedly and you want a refund,

Stop future charges first;

• Cancel your subscription:
– Android → Google Play → Payments & Subscriptions → Cancel
– iPhone → Settings → Subscriptions → Cancel

• Important:
– Deleting the app does NOT stop billing
– Subscriptions auto-renew unless canceled

Check why you were charged;

• Common reasons:
– Free trial ended and auto-renewed
– Accidental subscription
– Multiple accounts or family sharing

• Note:
– After trial ends, charges are usually valid

Request a refund properly;

• If purchased via Google Play / App Store:
– Request refund directly from that platform
– Truecaller cannot process these refunds themselves

• If purchased directly (rare):
– Contact Truecaller support

Contact Truecaller;

• Use support or in-app chat:
– Go to Help → “Chat with us” (Premium users)

• Write:
– “I was charged unexpectedly for Premium. Please review and issue a refund.”

• Attach:
– Payment proof + transaction ID

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.