TopTop keeps disconnecting during live rooms, how can I fix this?

If TopTop keeps disconnecting during live rooms, start by updating the app to the latest version from your device’s app store – updates often include bug fixes for live chat and connection issues.

The Play Store and App Store show frequent bug fix updates, so running the newest build can improve stability.

Next, check your internet connection: unstable or low bandwidth often causes apps to drop real-time rooms, so switch to a stable Wi-Fi or wired network and close other data-heavy apps while in a live room.

If it still disconnects, restart your phone, reinstall TopTop.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.