My Tesco Clubcard points seem to be missing from my account, how can I resolve it?

To get back Tesco Clubcard points that you've lost, first log in to your account and make sure you're looking at the right one by checking your points amount. The points might have been given but haven't been changed on your end yet.

Next, look at your most recent sales and transactions to see if any points were used to pay for things or get deals. Points can be taken away automatically sometimes; looking at your transaction records can help you figure this out.

Call Tesco customer service at +44 1992 632222 if you still can't find your points. Make sure you give them any papers or transaction information that can help your case.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on our website.