I placed a mobile order and forgot to redeem my Starbucks reward. How can I apply it after it's been confirmed?

Xolvie
Xolvie Resolution Specialist January 15, 2024 12:18 am

As soon as your Starbucks mobile order is confirmed, you usually can't use a reward from the past because the payment and reward systems are separate. There are, however, a few possible solutions:

• To begin, you could call Starbucks' customer service. Explain the situation politely, letting them know that you forgot to redeem your reward before you placed the order. Some representatives may add the reward value as a gesture of goodwill, especially if the order hasn't been sent out yet, but this isn't required and is up to them.

• You could also check the Starbucks app soon after placing the order for a "modify order" option. You might be able to add the reward code and change the payment if it's possible. There are times when this feature is available, but it depends on the store's rules.

If none of these work, you could use the reward on your next order. To get the reward, make sure you redeem it before you confirm your next order.

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