I saw random Soouya charges on my card that I don’t recognize, what should I do next?

If you saw random Soouya charges you don’t recognize and want to protect yourself;

Verify the charge first;

• Check your bank statement
• Confirm:
– Exact amount
– Date
– Merchant name (how it appears)
• Screenshot the transaction

Check for active subscription;

• Log in → Soouya → Billing / Subscription
• Confirm:
– Active plan
– Auto-renew status
– Next billing date
• Screenshot subscription page

Check App Store / Google Play;

• iPhone: Settings → Apple ID → Subscriptions
• Android: Play Store → Payments & subscriptions → Subscriptions
• Look for Soouya → Cancel if active
• Screenshot status

Secure your account;

• Change Soouya password
• Change email password
• Enable 2FA (if available)
• Log out of all devices

Contact Soouya Support;

• State the charge is unauthorized
• Provide:
– Account email (if any)
– Charge date & amount
– Screenshot of transaction

• Request:
– Immediate cancellation
– Refund
– Written confirmation

If the issue continues, raising it publicly on Xolvie can often trigger a faster response.