Smooche charged me unexpectedly; how can I dispute the charge?

If Smooche charged you unexpectedly,

Review the charge first;

• Check:
– Your Smooche order and payment history
– Your bank or credit card statement
– Any recent or canceled orders
– Whether the charge is pending or fully processed

• Confirm:
– The charge matches a Smooche transaction
– You or someone authorized to use your account didn't place the order
– The amount and transaction date are correct
– The charge isn't a temporary authorization hold

Gather evidence;

• Save screenshots showing:
– The unexpected charge
– Your Smooche order history
– Any cancellation or refund information
– Relevant payment confirmations or receipts

• Keep:
– Order number, if available
– Transaction or payment reference number
– Charge date and amount
– Previous support conversations

Contact Smooche support;

• Request:
– Verification of the unexpected charge
– Cancellation or refund of the transaction if appropriate
– An explanation of why the charge occurred
– Confirmation that no additional unauthorized charges will be made

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.