Amount Debitd From Account Still Not Visible in My Quotex Wallet

I am writing regarding a serious problem with a deposit I attempted to make to my Quotex account, which has resulted in a large amount of money being debited from my PhonePe account but not credited to my Quotex wallet. On 27 September 2026, I made a UPI deposit from my PhonePe account to Quotex in the amount of 54,338 INR. The payment went through successfully on PhonePe and the amount was debited from my account. The PhonePe transaction shows it as a successful payment with transaction ID T2609271353072355509425 and UTR 858552264775. However, this amount has never appeared in my Quotex wallet. I contacted Quotex support about this issue, but the only response I received was that their finance department considers the payment “unsuccessful” and they advised me to contact my bank. Despite the clear proof from PhonePe that the transaction was successful and the money was debited, Quotex closed the case without resolving my problem and without returning my money. I am currently using Quotex from Dubai, UAE, and this situation has caused me serious financial and emotional stress, as 54,338 INR is a significant amount. I request that this issue be urgently re‑examined, my payment be traced properly, and that my 54,338 INR either be credited to my Quotex wallet or refunded back to my original payment method as soon as possible. I expect a clear explanation of what happened to this transaction and a swift resolution so that I do not suffer any further loss due to this issue.