I lost my Pocket eSIM connection abroad—what can I do?

First check that the eSIM is enabled, selected for mobile data, and Data Roaming is turned on.

Then toggle Airplane Mode off and on and restart your phone; Pocket eSIM also recommends checking the APN if mobile data still does not work.

Make sure your plan is still valid and covers your current destination, and avoid deleting the eSIM while troubleshooting.

If the connection does not return, connect to Wi-Fi and contact Pocket eSIM support with your order details, device model, country, and any error message so they can check the eSIM and network connection.

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.